Wherever you want to go, we’ll go with you.

Database Design and Implementation

As a certified Salesforce Administrator and Business Analyst, we specialize in supporting organizations who are interested in implementing Salesforce for the first time, or are interested in upgrading or customizing their current instance. We are experienced with Salesforce Nonprofit Success Pack (NPSP), Nonprofit Cloud, and Service Cloud. 

If a full-scale database implementation project is outside of your budget or capacity range, we offer additional services to identify smaller-scale data digitization projects to support a roadmap to a future implementation. There are many tools available to meet the individualized needs of your organization, and we are committed to helping you find the tools that work best for your team.

Business Process Development

Have you ever spent time on administrative tasks and thought, there’s got to be an easier way to do this? That’s where we come in! We are adept at leading teams through business process mapping and discovery, learning the intricacies of the operational processes that are critical to mission success. We work with teams to simplify and streamline processes, identify gaps and duplications, and digitize and automate steps to maximize sustainability and ease of completion. We provide customized documentation, training, and support for implementing new or improved processes, as well as follow-up evaluation and feedback methodologies to ensure user adoption and long-term success.

Facilitation & Workshops

As a former educator and a lifelong learner, Amanda Miller has over 15 years’ of experience facilitating hundreds of workshops and group learning experiences for people ages 3-80+. Examples of past projects include resume and cover letter development for AmeriCorps Members, Public Narrative and Crafting your Personal Story, Foundations of Impact Management, Data Leaders Academy, as well as professional development workshops around out of school time education, informal learning spaces, facilitation strategies for racial affinity groups, and professional development opportunities for national service participants. Amanda is especially skilled in facilitating groups through periods of change with a special focus on inclusive feedback and decision making practices. 

Collaborative Facilitation

Are you interested in bringing people together around a common goal but aren’t sure how to get started? Let us help you build (or continue) your collective action work by providing backbone services and support. The collective impact backbone role looks different based on each group’s needs and could include services such as:

  • Meeting scheduling and facilitation

  • Internal and external communications

  • Leading groups through change management or project development processes

  • developing theories of change, logic models, strategic goals and milestones, or other mission-critical guidestones

  • Providing thought partnership on collaborative objectives and goals

  • Developing materials for community feedback including surveys, workshops, and focus groups